Frequently asked questions

What is a Buyer Protection?

Buyer Protection is a set of guarantees that enables our buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the guaranteed time.
  • The item you received was not as described.
  • The item you received was broken.

Read more regarding our Refunds & Returns Policy

Where can I take a closer look at your products?

Unfortunately we do not have a showroom. This way we can cut our costs and offer our products at the best prices. You don’t have to worry, we have a money back guarantee. If you don’t like the product you ordered from us, you can return it and ask for a refund. Read more about Refunds & Returns Policy.

What is a pit distance / pit spacing?

Pit distance (pit spacing) is the distance between the backside of the toilet and the center of the toilet drain pipe. Read more about toilet pit distance here.

How abrasion-resistant is the gold plated surface of the toilets?

Our gold toilets and basins are made of a high temperature porcelain with a gold plated surface. The gold plated smooth and shiny surface is abrasion-resistant and resistant to any cleaning.

Please check the video below that shows how abrasion-resistant is the gold plated surface: