Frequently asked questions

What is a Buyer Protection?

Buyer Protection is a set of guarantees that enables our buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the guaranteed time.
  • The item you received was not as described.
  • The item you received was broken.

Read more regarding our Refunds & Returns Policy

Where can I take a closer look at your products?

Unfortunately we do not have a showroom. This way we can cut our costs and offer our products at the best prices. You don’t have to worry, we have a money back guarantee. If you don’t like the product you ordered from us, you can return it and ask for a refund. Read more about Refunds & Returns Policy.

What is a pit distance / pit spacing?

Pit distance (pit spacing) is the distance between the backside of the toilet and the toilet drain pipe. Read more about toilet pit distance here.