Refunds & Returns Policy

Order cancellation

All orders can be cancelled within a limited time frame. If your order has been paid and you need to change or cancel it, you must contact us within 48 hours. Once the shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time 45 days (75 days for toilets).
  • you received the wrong item
  • item(s) you received, were broken
  • you do not want the product you have received. You must return the item at your expense and the item must be unused. Please do not send your purchase back to us unless we authorise you to do so.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on the Contact Us page.